Frequently Asked Questions 

What is your refund/ rescheduling policy?

All sales are final. There are no refunds, date reschedules or exchanges.

How do I purchase tickets?

Tickets can be purchased online through our website. 

What happens in the event of inclement weather?

Our event will run rain or shine.

I have a food allergy or dietary restriction(s). Can I be accommodated?

Please indicate requests for any vegetarian, vegan or gluten-free meal choices during check-out, as well as any food allergies or restrictions.

(Please note that while the kitchen can accommodate any allergies and restrictions with prior notice, due to the volume of people being served, changes to the menu for any other reason are not guaranteed).  

What is the schedule of shows?

Please visit our website to view the Chef’s Table event schedules here

Are children allowed?

Yes, but they would need a ticket at full cost.

What is the parking situation?

If arriving on foot, please enter the building, make your way to Level P2, and follow signage to the restaurant.

When being dropped off by an Über or taxi, you can request to be dropped off in front of our Elgin Street entrance and make your way through the NAC to Level P2, or at ‘Stage Door’ (most taxi drivers know where that is), and enter the restaurant on the Canal side.

If arriving by car, please enter our parking garage via the Elgin Street entrance ( North side of Confederation Park). Once in the garage, please continue on Level P2, turn left and continue to the North side of the parking garage. Access to the interior of the building is across from the G1-G6 parking spots, and accessible parking is available in the G3-G6 area.

Additional parking information can be found here: https://nac-cna.ca/en/visit/parking

Is the venue accessible?

Yes, please visit https://nac-cna.ca/en/visit/accessibility for more information. 

Where is the venue and how do I get there?

1 Elgin St., Ottawa, Ontario, K1P 5W1. Located inside the NAC facing the Rideau canal.

Downloadable Map

Can I leave and come back (re-entry)?

Yes. 

Are service animals allowed?

Yes, we allow service animals such as guide dogs. No pets are permitted. 

Where can I stay nearby? Check out Ottawa Tourism’s Where To Stay page for a list of hotels in and around downtown Ottawa! https://ottawatourism.ca/en/stay 

For all other inquiries.

Please email us.