Frequently Asked Questions
What is your refund/ rescheduling policy?
All sales are final, there are no refunds or reschedules..
If you’ve purchased tickets and are affected by a COVID-related issue, please contact our customer service to discuss at email@example.com
How do I purchase tickets?
Tickets can be purchased online through our website.
What happens in the event of inclement weather?
Our event will run rain or shine.
I have a food allergy or dietary restriction(s). Can I be accommodated?
Please indicate requests for any vegetarian, vegan or gluten-free meal choices during check-out, as well as any food allergies or restrictions.
(Please note that while the kitchen can accommodate any allergies and restrictions with prior notice, due to the volume of people being served, changes to the menu for any other reason are not guaranteed).
What safety precautions will be in place?
Increased health and safety measures have been taken. Please follow this link for additional information.
What is the schedule of shows?
Please visit our website to view the Chef’s Table event schedules here: https://ontariosmallhalls.com/fr/the-chefs-table-2022/
Are children allowed?
Yes, but they would need a ticket at full cost.
What is the parking situation?
If arriving by car, please enter the NAC parking garage via the Elgin Street entrance (just to the left of Confederation Park).
As the interior of the NAC remains inaccessible, the NAC has installed additional signage leading from the Elgin Street entrance of the garage, toward the exterior door situated closest to the 1 Elgin terrace, for easy way finding and convenience.
Take note or a picture of your parking spot, and staff will help you find it after your visit!
Additional parking information can be found here: https://nac-cna.ca/en/visit/parking
Is the venue accessible?
Yes, please visit https://nac-cna.ca/en/visit/accessibility for more information.
Where is the venue and how do I get there?
1 Elgin St., Ottawa, Ontario, K1P 5W1. Located inside the NAC facing the Rideau canal.
Can I leave and come back (re-entry)?
Are service animals allowed?
Yes, we allow service animals such as guide dogs. No pets are permitted.
Where can I stay nearby? Check out Ottawa Tourism’s Where To Stay page for a list of hotels in and around downtown Ottawa! https://ottawatourism.ca/en/stay
For all other inquiries.
Please email us.