What is your refund/ rescheduling policy?
All sales are final, there are no refunds. You will receive further updates with a table number and venue information on the day of the show. If you’ve purchased tickets and are affected by a COVID-related issue, please contact our customer service to discuss at firstname.lastname@example.org
How do I purchase tickets?
Tickets can be purchased on June 24 at 10 am online through our website.
What happens in the event of inclement weather?
Our event will run rain or shine.
I have a food allergy or dietary restriction(s). Can I be accommodated?
Yes. Please indicate any special meal requests or food allergies upon ticket checkout.
Am I only able to attend with members of my own household?
Our event will follow current health guidelines for Covid-19. Currently, it is recommended you attend with members of your own household/social bubble.
What safety precautions will be in place?
Increased health and safety measures have been taken. These include physical distancing, limited contact, increased cleaning measures and more. Please follow this link for additional information.
What is the schedule of shows?
Are children allowed?
Yes, but they would need a ticket at full cost.
What is the parking situation?
If arriving by car, please enter the NAC parking garage via the Elgin Street entrance (just to the left of Confederation Park).
As the interior of the NAC remains inaccessible, the NAC has installed additional signage leading from the Elgin Street entrance of the garage, toward the exterior door situated closest to the 1 Elgin terrace, for easy wayfinding and convenience. Take note or a picture of your parking spot, and staff will help you find it after your visit!
Additional parking information can be found here.
Is the venue accessible?
Yes, please visit the NAC accessibility Web page for more information.
Where is the venue and how do I get there?
1 Elgin St., Ottawa, Ontario, K1P 5W1. Located inside the NAC facing the Rideau canal.
Can I leave and come back (re-entry)?
Are service animals allowed?
Yes, we allow service animals such as guide dogs. No pets are permitted.
For all other inquiries, please email us.