FAQs

What is the schedule of shows?

You can find our full holiday show schedule HERE

How do I purchase tickets?

Tickets are available online with direct ticket links listed on our schedule page

What if I experience difficulty purchasing tickets online?

Should you experience issues with your tickets, the phone number for our ticketing company, Front Gate Tickets, is 1-(888) 512-7469. Alternatively, you can email us at info@ontariosmallhalls.com 

For ticket inquiries for the shows presented at the National Arts Centre, please contact them directly at https://nac-cna.ca/en/visit/boxoffice 

What public health guidelines are you following in relation to Covid-19?

We will be adhering to all provincial health regulations at the time of the show; including but not limited to mandatory masks, proof of complete vaccination, and advance ticket reservations. 

Masks must be worn at all times. Temporary removal of a mask is allowed as per provincial guidelines or when you are eating, drinking, or for medical needs.

Two-meter physical distancing is no longer required, and we are gradually moving to a 100% seating capacity in all of our performance venues.

More information about our attendee health policy can be found HERE.

For more information on Ontario guidelines for proof of vaccination, visit: https://covid-19.ontario.ca/proof-covid-19-vaccination 

What can I bring/not bring?

Please be prepared to present your provincially-issued vaccine certificate with unique QR code, either in printed format or digitally via your mobile device. We will also accept a paper proof of vaccination with photo ID.

You must bring your own personal mask that covers your nose, mouth and chin. 

Please don’t bring outside food/alcohol/cameras/bad attitudes.

Do you have a cell phone policy?

We ask that you kindly turn your cell phones to silent at the shows, and please refrain from taking videos of the performances.

What is the parking situation?

Parking will be specific to each hosting venue.

Are children allowed? Yes, shows are for all ages. Children 3 and under are free, but must be held on a lap. Children ages 4 + require a ticket. 

What is your refund policy? All ticket sales are final – no refunds.

Is accessible parking available?

In most cases, accessible parking is available. 

Are the participating venues accessible?

Most, but not all Small Halls are accessible. Scroll to the bottom of each HALL page and look for the symbol to see which venues are accessible.

Where is the venue and how do I get there?

Please take a look at each Hall page for direct address and link to google maps directions. Unfortunately there will not be public transportation offered to these venues.

Can I leave and come back (re-entry)?

No, due to current public health regulations, once your complete vaccination has been verified, and your ticket scanned we kindly ask that you remain in the venue for the duration of the performance.

Are service animals allowed?

Yes, we allow service animals such as guide dogs. No pets are permitted.

How do I get a media/press pass?

For all publicity inquiries, please contact Rosanne Lake at publicity@ontariosmallhalls.com

How can I get involved in the Ontario Festival of Small Halls as a volunteer in my community?

If we are coming to your community, please get in touch with us and let us know. We will forward your details to the head of the Host Organization in your town, and possibly see you there!

How can a business sponsor The Ontario Festival of Small Halls?

We’d love to hear from you! Please send an email with your expression of interest to info@ontariosmallhalls.com 

How can I get involved in The Ontario Festival of Small Halls as an artist?

At present, the Festival of Small Halls is an entirely curated festival, managed by the festival’s artistic team. We do not have the ability to accept or respond to artist queries, and so we ask that you do not contact us to request being booked for the festival.

What do you look for in selecting your small halls and how can we submit our Small Hall to be considered for 2022?

Hall Submissions for the 2021 festival are now closed. For information on applying for the 2022 series, please follow this link: HALL SUBMISSIONS 

For all other inquiries, please e-mail us info@ontariosmallhalls.com